Refund Policy

100% Money Back Gaurantee

Can I return my product?

Sure! Cool Kids Rooms offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

You should be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:

  1. All returns must be unused and in their original condition (including all original protective packaging).
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
  3. The original shipping costs to you are not refunded.
  4. You must contact us before any refund or exchange is granted and you must adhere to the above terms.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.  If purchased online we will just require your details to confirm identity.  Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@coolkidsrooms.com.au

General Goods Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you would like to exchange your item for something different, send us an email at info@coolkidsrooms.com.au.  You will need to follow the returns procedure and then order the different item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Procedure

Returns will only be accepted if you contact us prior to returning the goods.  Returned items need to be shipped to a number of locations, so please wait for confirmation before returning the item as additional shipping costs will be charged to you if you ship it to the incorrect location.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outward shipping will be deducted from your refund. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Returning items to us is at your own risk and cost.