FAQs

We have tried to answer some of the more pressing questions that you may have, but please contact us on info@coolkidsrooms.com.au or get in touch with us on the livechat if there is something we've missed.

How long will it take for my purchases to be delivered?

We will endeavour to deliver your goods as quickly as possible after you have placed your order.  Small items (such as bed linen) which are in stock and ordered before midday on a Brisbane working day, will be posted out to you that day.  Larger items (such as furniture) have a more complex delivery system and generally involve several carriers.  As such, larger items will take longer to deliver.

In order to keep our costs low, we do not hold stock of all bed and furniture ranges.  Beds and furniture made in Australia are made to order and will take up to 6 weeks to make.  

An estimate of the delivery times is outlined in the table below.  

 

Major Metropolitan area, Australian east coast

Other areas in Australia

Outside Australia

Small items, in stock

2 to 4 working days

4 to 7 working days

Please contact us

Small items, not in stock

7 to 10 working days

10 to 14 working days

Please contact us

Large items, in stock

2 to 10 working days

7 to 18 working days

Please contact us

Large items, not in stock

2 to 6 weeks

2 to 8 weeks

Please contact us

These times are an estimate only and may be quicker or longer, depending on the product and timing of order.

Please email us at info@coolkidsrooms.com.au to discuss your purchases and when they will be delivered.

Do you deliver everywhere in Australia?

With our smaller items which use Australia Post, we can deliver throughout the Australia Post network.

With larger items, we are limited by where our couriers deliver.

For "bulky items", there are certain postcodes to which we are unable to deliver and we have outlined these below.

Postcode State
0800-0999 NT
2641 NSW
4450-4499, 4680, 4700-4805, 9920-9959 QLD
4806-4899, 4900-4999, 9960-9999 QLD
5701 SA
7151 TAS
6215-6699 WA
6700-6799 WA

 

Do I need to assemble the beds and furniture?

Most beds will need some assembly.  We have tried to indicate the complexity of the assembly for each bed or piece of furniture in the Product Description.  We are working on a scale of 1 to 5, with 1 being relatively easy and 5 being quite complex.  These are our estimates of ease of assembly and are necessarily subjective.  Other people's views may vary on ease of assembly.

Most furniture requires minimal assembly, but again, we have tried to indicate the assembly required for each piece in the Product Description.

How long will it take me to assemble a bed or piece of furniture?

We have tried to indicate the complexity of assembly for each bed or piece of furniture in the Product Description.  The time to assemble will depend on how many helpers you have and the types of tools available to you.

Is it safe to use my credit card on the Cool Kids Rooms website?

Yes.  The Cool Kids Rooms website has a SSL certificate which means that sensitive information like credit card details are encrypted in order to secure those details from being viewed or accessed by third parties.  For further information on SSL encryption, please go to this link.

How do I pay?

Our website utilizes PayPal to ensure that your details are secure.  We do not store payment details independently of PayPal.  

Does your furniture come with a warranty?

The Richmond range of furniture which is proudly made in Australia comes with a 5 year manufacturer's warranty.  All other furniture which is manufactured overseas comes with a 12 month manufacturer's warranty. 

Please contact us at info@coolkidsrooms.com.au should you wish to claim under a manufacturer's warranty.

What are the different sizes? 

We stock standard Australian sizes which are as follows (measurements are in cm):

 

Size

Mattress

Quilt Cover

Pillow Cases

Single

92 x 187

140 x 210

1

King Single

106 x 203

Use a double

1

Double

137 x 187

180 x 210

2

Queen

153 x 203

210 x 210

2

 

What size bed is right for my child?

This is a personal decision and depends on a number of factors.  These are the factors we considered when purchasing beds for our children: 

  • Size of the room  - Our girls share a room which is a reasonable but not large room.  We wanted the bed to take only a little space in the room and allow the girls plenty of space to play, so we bought a single bunk bed (which converts into two single beds).  
  • How long we wanted our child to have the bed – We want our son to have his bed for at least 10 years, so it needs to be big enough to see him through the teenage years.
  • How tall our child may be by the end of the bed’s life – Our son is 9 years old and already quite tall.  The king single bed provides him with a little extra length for when he is taller than us!
  • Other furniture in the room – Our children have built in wardrobes, so don’t need a lot of other furniture or storage space.  This means there is more space in the room for beds.
  • Changing the room layout – The old saying, a change is as good as a holiday really applies in our house.  We (actually, mostly me) love moving things about.  So, whilst the girls started with a bunk bed, we now have it set up as two single beds and we are all loving the new layout!  So the converting bunk bed provided us with options to change the way the room looks, and we love it.

 

If you have any further queries, we are happy to help.  Please email us at info@coolkidsrooms.com.au.